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Operated by Knex B.V.

Responsible gaming

Olimp Bookmakers adheres to the principles of responsible game, where the bettor (the customer) takes responsibility for monitoring his betting activity to avoid possible negative consequences of gambling addiction.

Olimp Bookmakers responsibly takes all possible measures to prevent gambling addiction and participation in betting of the citizens of the Republic of Kazakhstan under 21 years.

Conscious gaming

Client is aware that betting is a form, variety of entertainment or leisure, and betting does not serve as a source of income. Betting is based only on probability of the outcome. However for some customers betting may turn into a problem that must be taken very seriously.

Currently gambling is already recognized as a disease - the World Health Organization (WHO) included gambling to the International Classification of Diseases (ICD-11) on June 18, 2018.Please note that diagnosis of clinical disorder can only be made by trained specialists.

Check yourself!

You may check your betting behaviour by answering the following questions:

  • Do you stay away from work, college or school to gamble?
  • When gambling and you run out of money, do you need to gamble again as soon as possible?
  • Do you gamble until your last penny is gone even if this money is vital?
  • Have you ever lied to cover up the amount of money or time you have spent gambling?
  • Have you lost interest in your family, friends because of betting?
  • Have others ever criticized your gambling?
  • After losing, do you feel you must try and win back your losses as soon as possible?
  • Do arguments, frustrations or disappointments make you want to gamble?
  • Do you feel depressed or in constant tension because of betting?
  • Do you borrow money to continue betting?

Attention!

If your reply to any or some of these questions is in the affirmative, then the Bookmaker recommends using betting limits on the website, and contact specialized organizations for qualified assistance as soon as possible.

Professional help

You may ask for a professional help from one of the following organizations:

Self-restriction

The Bookmaker offers the following types of self-restriction that you may set on the website:


Betting limit

Betting limit for 1 (one), 7 (seven) and 30 (thirty) days. You can set a maximum amount of all your bets for a day, week or month in accordance with your budget. Upon reaching the given amount, placing bets is limited to the selected period.

Self-exclusion

Self-exclusion (self-restriction) from 1 (one) to 30 (thirty) days. You can completely block your account for specified period.

Voluntary block

Voluntary block of your account for an unlimited period that is valid until you cancel it yourself.

Responsible gaming settings

You can set the parameters of betting limit and the period of self-restriction by clicking on “Self-restriction” section in Account management which can be found in menu under your account number.



For voluntary block please contact Customer Support Service.

*Olimp Bookmakers takes self-defense measures very seriously, therefore self-restriction set by the client cannot be canceled or changed until specified period expires.

**Client has the right to withdraw money during self-restriction period, subject to Bet acceptance T&Cs, including clauses 8.5, 30.10, 30.11 and 30.18.

Age restrictions

In accordance with the legislation of the Republic of Kazakhstan, taking part in betting of citizens of the Republic of Kazakhstan under the age of twenty-one years is prohibited. For this reason, when registering on our website, each client must confirm their age and send supporting documents if necessary. Along with this, we urge parents and guardians to join our efforts to protect citizens under the age of 21 from possible harmful effects of betting.

Access limits

Additional tools for self-restriction and limiting children's access to certain websites are special programs that block access to certain websites:

Positive betting

Follow recommendations below to ensure that betting brings joy and does not cause difficulties.

  • Betting is entertainment, not source of income.
  • Bet when nothing bothers you and you can concentrate.
  • Take regular breaks from betting.
  • Assign the amount of money that you can spend on betting in advance. Spend the amount you can afford to lose and not more.
  • In future do not increase maximum amount you set for betting.
  • Before betting determine maximum winning amount, after which you should stop betting.
  • Set a time limit for yourself that you can spend on betting. When the limit expires - stop betting.
  • Do not try to win back your losses.
  • Alternate betting with other leisure activities.
  • Do not bet under the influence of alcohol or medicines.
  • Do not bet in a depressed state.

Support

If you have questions, contact Customer Support of Olimp Bookmakers.







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