"Onlybet" Ltd Bet Acceptance Terms & Conditions
Last updated 05.11.2019
1.1 "Onlybet" Ltd that owns the "Olimp" brand name and accepts bets on sports and other events that take place in the Republic of Kazakhstan. Knex B.V. operates the brand outside of the Republic of Kazakhstan and its payments are processed by Lnex Ltd acting as an agent on behalf of Knex B.V. (hereinafter collectively - the Bookmaker). All bets are accepted only in accordance with these Regulations.
1.2 Bets are accepted only from those who agree with these rules. Any bet is indisputable confirmation that the bettor (the customer) is acquainted with the text of these Rules, knows their subject matter, has interpreted them correctly and accepts them in full.
1.3 Bets and deposits are accepted from Customers over 21 (twenty-one) years.
1.4 In case of any fraud related to financial transactions and Betting, the perpetrator will be held responsible in accordance with the law of the Republic of Kazakhstan, including criminal law.
1.5 The Bookmaker has the right to not accept bets from any person for any reason including from those who violate the rules of the Bookmaker, and/or these Regulations, and/or Regulations of betting.
1.6 The Bookmaker has the right, at any time and for any reason, to change and/or make additions to these rules. Betting customers will be made aware of these facts immediately after appropriate changes and/or additions have been made.
1.7 The Bookmaker has the right to conduct verification of the bettor (the customer) at its own discretion. The purpose of the verification process is to determine the ownership of bets and/or account, registered on Bookmaker's website to a specific individual (the bettor). For the purpose of verification the Bookmaker has the right to request from the bettor (the customer) any data (for example, identity documents, certificates, reсeipts, photo materials and other), confirming the performance of any operations during betting process. In case of refusal to provide the requested data for verification, the Bookmaker reserves the right to limit the bettor in placing bets and getting the payout.
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2. GENERAL DEFINITIONS AND TERMS
2.1 The bettor (the customer) – an individual who participates in a bet. Group of bettors – two or more individuals (bettors), who have placed bets on the same selection(s) or on identical (or almost identical) combinations.
2.2 Wager – the agreement based on risk between the bettor (the customer) and the Bookmaker on the outcome of an event in which neither of the parties are involved which will result in one of the parties winning. The Wager is concluded on the terms and conditions previously offered by the Bookmaker.
2.3 Line - a list of events and their outcomes with winning odds proposed by the Bookmaker for making a wager.
2.4 Bet - the amount of money transferred by the bettor (the customer) to the Bookmaker which is the main condition for participation in wagers in accordance with these Regulations.
2.5 Outcome - the result of the event on which the Bookmaker offered a bet.
2.6 Odds - the proposed the Bookmaker quotes of various outcomes of the event.
2.7 Arbitrage betting - bets that violate the integrity of betting and preclude a losing situation which is made by the bettor (the customer) or by the several bettors (the customers) in connection with the moving odds or other situation arising from a change of odds which would make such bets possible.
2.8 Bonus - A special event with fixed odds which may be added by the Bookmaker to multiple bets with accumulated odds of a minimum of 2.50. The value of the bonus depends on the number of selections in the multiple bet:
The following restrictions are applied for the accumulator bonus:
a) If one or more of the events in the multiple bet are calculated as a refund and, as a result, the accumulated odds are reduced to less than 2.50, the bonus is also calculated as a refund;
c) Bonus is added on bets placed via internet accounts only;
2.9 Bet cancellation or declaring the bet void - according to the terms of these Regulations, in case the bet is cancelled, the agreement between the Bookmaker and the Client is considered invalid and a refund is to be paid.
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3. MAIN BET TYPES
3.1 Single bet - a bet on the outcome of one single event. The winnings on a single bet are equal to the product of the sum of a bet on the odds set by the Bookmaker.
3.2 Accumulator bet - a bet on the outcomes of several events which are completely independent of one another. The winning amount on an accumulator bet is the amount of the bet multiplied by the accumulator odds. The accumulator odds are calculated as a multiplication of all the outcomes of all the events included in such an accumulator bet. An accumulator bet is deemed to have won if all outcomes in all the events included in the accumulator bet have been correctly predicted. If one of the outcomes in the accumulator bet loses, then this results in the entire accumulator bet losing. If any selections of the accumulator bet are settled as a refund, the odds for such selections are counted as equal to 1 when the total accumulator odds are generated.
The total accumulator odds to settle the payout: 2,13 x 1 x 1,15 x 1 = 2,45
3.3 System bet – is a sequence of accumulators each combining an equal number of outcomes all based on a particular set of events. When placing a system bet the total number of outcomes and the number of bets per accumulator must be stated. The winnings from a system bet are equal to the sum of the winnings on the accumulators included in a system bet. The winning amount may be less than the stake.
3.4 Conditional bet – a chain of ordinary bets (single, accumulator or system bet). The specific nature of this bet is that money is only staked on the first bet, whereas the stakes for the remaining (conditional) bets are taken from the winnings on the first bet in the chain. It is prohibited to include events from the first part of the bet in remaining (conditional) bets. If the first bet has lost, all remaining bets are lost too. If, for any reason, the winnings from the first bet are insufficient for a stake on at least one of the conditional bets, all conditional bets will be excluded from the bet slip (i.e. only the winning amount on the first bet will be paid out).
3.5 Live betting - bets which are accepted during the match. It is possible to make single Live bets and combine them in an accumulator or system bet. Accepted Live bets cannot be changed.
3.6 Mix bet - Accumulator or System bet that includes at least one match from pre-match betting line and at least one match from live events.
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4. MAIN OUTCOME TYPES
4.1 Win for the first team is marked as "1".
4.2 Draw is marked as "Х".
4.3 Win for the second team is marked as "2".
4.4 Win for the first team or draw is marked as "1Х". To win such a bet it is necessary that the first team does not lose, i.e., either it wins or draws.
4.5 Win for the first or second team is marked as "12". For the bet to be successful, it is necessary that either the first or second team wins, i.e., no draw in the match.
4.6 Win for the second team or draw is marked as "Х2". To win such a bet it is necessary that the second team does not lose, i.e., either it wins or draws.
4.7 Handicap betting is offered to define the result of the match, if one of the opponents is given an advantage or lag by goals/points/sets, etc. The settlement of the bet is defined by adding or subtracting (depending on the symbol “+” or “-”) the handicap of points from the selected player.
a) Settlement of Asian Handicap bets – Two outcomes (“Team 1 with handicap” and “Team 2 with handicap”):
By way of example, if a stake of 100 is placed on Team A to win with a handicap of (-1.5; -2) (or "Team 1 with handicap (-1.75)"), the stake is divided equally between the two values, in this case meaning that the Customer has a stake of 50 on Team A to win with a handicap of (-1.5) and a further bet of 50 on Team A to win with a handicap of (-2).
b) Settlement of European Handicap bets – Three outcomes ("Team 1 with handicap", "Draw with handicap" and "Team 2 with handicap"):
4.8 The market ‘Tot’, as shown in the betting line, offers odds on the total number of goals, points, sets, games or other defined variables. To place a bet, the Customer needs to select ‘O’ (Over), or ‘U’ (Under) to wager that the number of goals, points, sets, games etc. will be more or less than the handicap value the bet is placed upon. All bets on Over/Under markets are settled in accordance with the following criteria:
a) The result is determined by the outcome of regular playing time, as defined within these Terms and Conditions, unless otherwise stated in the betting line.
b) If the result is the same as the handicap value that the bet was placed upon, the bet is neither a winner nor a loser and the stake is refunded.
c) Where a bet is placed on a 3-way market which offers ‘Under’, ‘Exactly’ and ‘Over’, or ‘Under’, ‘Between’ and ‘Over’, all bets are settled as won or lost according to the result and stakes cannot be refunded.
d) If a bet is placed on the ‘Total Odd/Even’ market and the result is zero (0), bets placed on the ‘Even’ market are settled as won.
e) In cases where the Customer has the opportunity to bet on two ‘Total’ values within the same bet, half of the stake is placed on the value of the first total and the other half of the stake is placed on the value of the second total.
By way of example, if a stake of 100 is placed on Total Over (2.5; 3) (or "Total over (2.75)"), the stake is divided equally between the two values, in this case meaning that the Customer has a stake of 50 on Total Over (2.5) and a further bet of 50 on Total Over (3).
4.9 Bets on the exact score.
4.10 Double Result Bets. For this wager, you need to guess simultaneously the outcome of the first half and of the whole match. These outcomes are marked in the line as Team 1/Team 2 - Win of either team, X - draw. The first mark is the outcome of the first half and the second is the outcome of the whole match, e.g., Team 1/Team 2 means the first team wins in the first half and the second team wins the whole match.
4.11 Halves outcome (periods, quarters, sets). In this bet it is necessary to determine which of the halves (periods, quarters, sets) in a match will produce the most goals (scoring), or what the result will be.
4.12 Bets on the statistics of the tournament or matchday. The victory of a Home team or Away team is determined by goal difference or points, scored respectively by the home team and the away team. If at least one match was interrupted and cancelled all the bets on tournament or matchday statistics (including bets on "Home - Away") are considered to be void.
4.13 The Bookmaker can offer other various wagers.
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5. BET ACCEPTANCE RULES
5.1 Bets are accepted on the basis of the line - a list of forthcoming events with odds or coefficients offered by the Bookmaker with regard to the outcomes of such events.
5.2 Odds may be changed after any bet, but the terms of bets placed remain unchanged. Prior to placing a bet the bettor (the customer) has to clarify whether the changes were made in the line.
5.3 Bets are accepted prior to the kick-off time of the event. Any bet made after the actual kick-off time of the event for whatever reason (except Live bets), will be held invalid and returned, or excluded from accumulators.
5.4 Date and time specified in the line relate to the closing time of bets being accepted for such an event and not to the match kick-off time. A wrongly specified date is not the basis for cancellation of the bets except in the cases specified in point 5.3 in these Regulations. The start time of an event for the purpose of the calculation of bets is deemed to be the actual kick-off time which is established on the basis of official documents by the organization staging the competition.
5.5 The Bookmaker doesn't bear responsibility concerning the correctness of the translation of the names of teams, surnames of players etc.
5.6 Changes in bet slips, as well as claims regarding the correctness of filling in of bet slips, shall be taken only within 10 (ten) minutes after the bet has been accepted. Live bets cannot be edited and/or deleted.
5.7 In a team competition where the term "Home" (at the stadium where the match is being played) is used and "Away" (visiting team), in an the Bookmaker's betting line, the Home teams are placed first (marked as "1"), Away teams are placed second (marked as "2"). In other cases (e.g. a cup competition consisting of one game or an international competition held in one country), numbers of the bettors (the customers) are purely nominal and information on the venue where the game is held is for information purposes only.
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6. SPECIAL CONDITIONS
6.1 If any event is postponed for not more than 48 hours from the date set in the line, the bets placed are preserved.
6.2 If any event is postponed for more than 48 hours (for basketball, baseball, hockey - 15 hours, for cricket and rugby - 24 hours) from the date set in the line, all bets on this event become void, and will be excluded from accumulator bets (except for cases specified in relevant sports sections).
6.3 If the event is interrupted and not completed within 24 (twenty four) hours after its interruption, all bets on it will be cancelled (except bets related to term 6.6 of T&Cs). The interrupted match is considered valid and bets are considered valid if no less than the following was played:
- football – 70 (seventy) minutes;
6.4 In a situation where the final result of an event (in baseball, basketball, american football and play-off series of NHL), which is considered valid according to Clause 6.3, is a draw but a draw is not a viable result for the event in question, all bets on the result of the event are considered void and a refund will be paid. All bets on all other markets are settled according to the result of the event.
6.5 If any match is not finished and considered valid, the result which existed at the time the game was stopped will be the result under which all bets are to be calculated.
6.6 If any match is not finished and is considered failed, those outcomes that are clearly identified at the time it stopped, (e.g. the outcome of the first half, the first goal scored, etc) are accepted for calculations in bets. For all other bets, winning odds will be calculated equal to "1".
6.7 If one of the teams suffers a forfeit defeat, all bets on this match will be settled as void. If a forfeit defeat takes place after kick-off, bets will be settled according to terms 6.5 – 6.6 of T&Cs.
6.8 In case of the cancellation or change of the result (protest, doping, change of final match report data etc.), the initial result is used for payment. The actual results considered by the Bookmaker are the results declared on the basis of official standings and other official sources of information after the end of the event: any subsequent changes do not affect the settlement / re-settlement of bets.
6.9 If the match is moved to a neutral field, the bets are preserved. If the match is moved to the opponents’ pitch, the bets are returned and excluded from "accumulators".
6.10 The settlement of all bets is calculated only according to the results announced by the Bookmaker. The sources which are used to obtain these results include official websites of the organisers of sports competitions, as well as official data obtained directly from the representatives of sports federations. In their absence, results may be obtained from alternative sources such as official websites of sports federations and clubs, independent websites providing results and sports statistics, or representatives at the event. The results announced by any bookmaker or similar organisation are not accepted as official sources of information by the Bookmaker.
6.11 In Accumulator and system bets, it is prohibited to include bets related to one another – e.g. several bets on one player or team within a tournament (for instance, to win a match and to win the tournament), not necessarily directly related, but having some indirect relationship. Such bets shall be returned even if the computer software does not block acceptance of the bet.
6.12 The bettor (the customer) must verify the correct filling in of bet slips to the requirements of these Regulations, as in case of error, regardless of the perpetrator of the incident and the cause of the error, the Bookmaker reserves the unconditional right to return the bets.
6.13 Claims on disputed matters are accepted in written statements within 15 (fifteen) calendar days of the date of settling such bets. Upon the expiry of such a term, no claims will be accepted. In case of disputes which have no precedents, the final decision is to be made by the Bookmaker. Any bet placed by the bettor (the customer) serves as the unconditional acceptance by the bettor (the customer) that The Bookmaker's administration takes the final decision on any dispute, which is final for both the Bookmaker and the bettor (the customer). Any claim must be supported by official documentary evidence relating to the subject of such dispute from the competition organisers.
6.14 Bets on all events are accepted for regular time, unless specified otherwise in the Regulations or line.
6.15 The bet is considered won if the result meets all conditions of the bet.
6.16 By placing a bet, the Bettor (the customer) agrees that in case of any dispute, only data received from the independent organisations listed in term 6.17 of these T&Cs is used to determine the timings of a goal scored, a yellow/red card issued and any other sport event results. This data also serves as evidence to determine possible errors in bet acceptance process or in odds. Bet settlement can be suspended, pending results confirmed by the given companies (up to 72 hours). After 72 hours bets can settled as refund if confirmed results have not been provided by independent companies or official websites of sport events.
6.17 The independent organisations, as referred to in clause 6.16, are as follows:
1) Perform Group;
6.18 The Bookmaker reserves the right to declare the bet (or a part thereof) void (in such case the payment will be made equal to "1" odds) or suspend the payment until the investigation (including judicial) is concluded under the following situations:
a) In the event that the Bookmaker suspects any form of illegal influencing of an event upon which bets have been placed (i.e. match-fixing and or other similar foul-play). Such suspicions may be based on the size, volume or type of bets accepted by the Bookmaker, the source of any bets placed, or on any other third-party information;
b) under the violation of the terms and conditions during betting;
g) if there are other arguments confirming the incorrect bets.
By making a bet with The Bookmaker and agreeing to bet, the bettor (the customer) confirms the unconditional consent that the final decision on any controversial issue, on any aspects connected with the grounds specified in Section 6.18 of the present Terms and Conditions, is accepted by the Bookmaker and definitive to both – the Bookmaker and the present the bettor (the customer).
6.19 The Bookmaker retains the right, but without obligation, to void any bet that was placed with incorrect odds (out of sync with the general market and/or erroneous), or to re-adjust such bets at its own discretion, in accordance with correct odds.
a) the odds simultaneously create an arbitrage situation with other odds offered by the Bookmaker or other bookmakers worldwide;
6.20 If the winner of an outright event cannot be clearly identified, all bets will be settled as a dead heat, unless otherwise stated. The odds at which the winning bets were placed shall be divided by the number of teams/players involved in the dead heat in order to calculate bet returns.
If a bet is placed on a 'Top Goalscorer' market and three players score an equal highest number of goals, then bets placed on any of the three players are considered to be won. To calculate bet returns, the odds at which the original bet was placed are divided by three (number of winning players), as per the below:
Original Bet: Stake of 1200 at odds of 6.00
Odds Recalculation: 6.00 / 3 = 2.00
Bet Returns: 1200 x 2.00 = 2400.
Please note that bet returns may be less than the stake, should the recalculation amount to odds of less than 1.00.
6.21 The Bookmaker has the right to pay a winning amount with Best starting price, if it is higher than the odds on which bet was placed before the start of the match. Best starting price is the last odds in pre-match (not in Live-bets) fixed exactly at the indicated time of the match start. The following conditions are applied to the Best starting price guarantee:
a) The Bookmaker selects any event (match, tournament, championship) at its own discretion, for which the guarantee will be applied and determines the maximum bet stake for this guarantee;
b) The Bookmaker does not undertake an obligation to pay winnings with Best starting price by default or by customer’s request;
c) The Bookmaker reserves the right to refuse providing Best starting price guarantee to any person without explanation, at its own discretion;
d) Best starting price is only applied to bets placed in “Pre-match” section of the website and only for certain markets selected by the Bookmaker.
6.22 When “any other” selection is not offered in the betting line for such bets as “Winner”, “Top goalscorer”, “Player of the Match”, etc., and the winning team (player) is not listed, bets placed on listed teams (players) remain valid and are settled as lost.
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7. BET ACCEPTANCE AND PAYMENT RESTRICTIONS
7.1 The maximum bet stake depends on the type of sport and the event, and is individually set both for each event and each type of bet and may be changed without notification. The Bookmaker reserves the right to limit the maximum and minimum stake for specific events, restrict acceptance of repeated bets on the same outcomes or factually the same combinations of outcomes from any Customer and/or Group of Customers, as well as to set or remove any restrictions for any Customer and/or Group of Customers, without notification or the need for justification.
7.2 The maximum combined odds for an accumulator bet is 500 for bets placed in betting shops and 2000 for bets placed online.
7.3 The Bookmaker reserves the right to introduce or remove any restrictions for any client with no additional notification or explanation.
7.4 The maximum sum of a bet depends on the type of sport and event, and is individually set both for each event and each type of bet and may be changed without any notification whatsoever. The Bookmaker reserves the right to limit the maximum and minimum sum of a bet for specific events, restrict acceptance of repeated bets on the same outcomes or virtually the same combinations of outcomes from one client.
7.5 Maximum payout increased to 500'000'000 KZT (30'000'000 in betting shops).
7.6 The maximum number of bets and payments in other currencies is determined by the exchange rate against the tenge (KZT), established by the Bookmaker on the day of the bet.
7.7 The Bookmaker has the unreserved right to provide any customer with VIP status, based solely on grounds as defined by the Bookmaker.
7.8 The Bookmaker may assign additional terms and conditions to VIP customers.
7.9 In accepting VIP status, the customer confirms that they agree with all terms and conditions as defined by the Bookmaker. This includes the standard terms and conditions in addition to any terms and conditions specifically for VIP customers.
7.10 The Bookmaker has the unreserved right to withdraw a customer's VIP status at any time, for any reason and without providing prior notification.
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8. BET CALCULATIONS AND PAYMENT
8.1 Payments to the bettor (the customer) are made by cash at The Bookmaker’s betting shops within 3 (three) calendar days after the end of the last event specified on the bet slip, upon the bettor (the customer) showing the original of the bet slip and the bettor’s ID.
8.2 If the bet slip is lost, no payment will be made.
8.3 The calculation of the bet slip happens after the last event specified on it, regardless of the results of prior events described in this bet slip.
8.4 All transfer charges are to be borne by the client and deducted from the amount transferred.
8.5 By depositing funds to the betting account registered on the Bookmaker's server, the customer agrees that the only purpose of depositing funds is Internet betting. It is prohibited to use the funds on the betting account for any other purpose (for example, money transfer of any character, including transfer from one location to another, fundraising, financial aid, salary payment, etc.). The customer agrees that the Bookmaker has a right to decline the payment request and/or other ways of withdrawal in case of suspicion of violation of this prohibition.
The Bookmaker also has the right to refuse to establish business relations, to conduct operations with money (including depositing funds to the account, withdrawing funds and/or withdrawing them in another way) if there are suspicions that the business relationship is used by the customer in the purposes of legalization (laundering) of proceeds of crime or financing terrorism, as well as in other cases stipulated by the legislation on counteracting the legalization (laundering) of proceeds of crime and financing terrorism.
8.6 The Bookmaker maintains a target of seventy-two (72) hours for processing withdrawal requests. A withdrawal will take between five (5) minutes and five (5) days to reach the Customer's account, depending on the selected method of withdrawal.
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9. FOOTBALL BETTING
9.1 In accordance with these Regulations, extra time in soccer is the time added upon regular and injury time. Extra time is usually used to determine the winner of a match or the winner on aggregate. Extra time is divided into two halves of 15 (fifteen) minutes each.
9.2 In accordance with these Regulations, injury time in a soccer match is time added by a referee to regular time, in order to compensate for different stoppages like substitutions, injured players requiring attention etc. (e.g. 45+1, 45+2, etc.; 90+1, 90+2 etc).
9.3 The settling of a bet placed on a football match (including cup matches) is determined only by the outcome of regular time, including additional time, but excluding extra time, unless otherwise stated in the betting line. Additional time added to the first half is counted as the 45th minute of the match. Additional time added to the second half is counted as the 90th minute of the match. In matches of a different format, the Bookmaker is not obliged to inform Customers about the number of periods and/or the duration of each period, and is not responsible if the Customer is not aware of the format of the match prior to placing a bet. If a change of format has resulted in the offering of incorrect odds, the Bookmaker retains the right to settle such bets as refund.
9.4 In all cases of bets on yellow cards, red cards are not counted, and if a single player was sent off for two yellow cards, only one yellow card will be counted. Any cards shown to coaches, unused substitutes, substituted players and after the end of the regular time are not counted. Yellow cards issued during the half-time are counted to the second half in bet settlement.
9.5 Events related to the number of corners, goal kicks, throw-ins, offsides, fouls are counted in following cases:
9.6 Bets on "Qualify" are accepted taking into account extra time and penalty shoot-outs. For cup tournaments consisting of several matches, it is for bets on qualification to the next round of the tournament. Qualification is determined by the aggregate of all matches played.
9.7 Scorer markets in soccer are settled according to the following terms:
a) To Score Anytime - A bet on To Score Anytime is a bet placed on an individual player to score at least one goal during the match. Own goals do not count. If your selected player does not play any part in the match, i.e. does not start or come on as a substitute, all bets are considered void and a refund will be paid. If the final score of the event is 0-0, all bets in this market are lost.
b) First Goalscorer – A bet on First Goalscorer is a bet placed on an individual player to score the first goal in the match. Own goals are not counted. If the first goal scored is an own goal, all bets are settled on the scorer of the second goal. If your selected player leaves the field of play, i.e. is substituted, injured or sent off, before the first goal is scored, all bets on this player are lost. In the event that your selected player does not take part in the match, or comes on as a substitute after the first goal has been scored, all bets on this player are considered void and a refund will be paid. If the first goal is scored by a player for which no odds were offered, all bets on other players are lost. If the final score of the match is 0-0, all bets in this market are lost.
c) On 'Player Performance' markets, bets are placed on the individual total of the player according to the market chosen (goals scored, yellow cards etc.). Own goals do not count. If the selected player is not named in the starting line-up, all bets on the player are considered void and a refund will be paid.
9.8 For betting options listed as ‘double’ and ‘hat-trick’ the customer must correctly guess whether a football player will score exactly two goals (a double) or exactly three goals (a hat-trick) during a match. Own goals do not count. If a ‘hat-trick’ happens in a match, bets on ‘double’ are lost.
9.9 An own goal is treated as a goal scored by the team which was awarded the goal.
9.10 For certain markets, such as 'First Goal' and 'Next Goal', it is necessary to predict how the goal will be scored:
* Own goal - bet wins if the scored goal is an own goal.
9.11 "Top goal-scorer of the tournament" - it is necessary to determine which player will score the most goals. Bets are accepted with extra time (overtime) included, but without penalty shoot-outs. If a player didn't take part in the tournament, the bets are void. If several players scored the same number of goals, the winner is determined according to the official organiser of the tournament.
9.12 Any bet placed on 'to win from behind' is settled as a winning bet if the team that wins after regulation time was losing at any time during the match. If the winning team was not losing at any time during the match, the bet is lost. Extra time and penalties do not count.
9.13 Bets on the next caution refer to the team of the player who receives the next yellow card (red cards are not counted in this type of bet). If two cautions happen at the same time (according to the match protocol), bets are considered void. If no cautions occur and “No Yellow Card” market is not offered, bets on "next caution" are settled with odds "1".
9.14 If both teams make their first substitution(s) at the same time (the game was not played between these substitutions), all bets on 'Team to Make First Substitution' will be considered void and settled as a refund. If no substitution takes place in the match, all bets on the same market are considered void and settled as a refund. A bet placed on the 'Time of the First Substitution' market may be wagered on the first half, second half or on the half time interval. In the event that no substitution is made, any bet placed on this market is considered void and settled as a refund. If, (as recorded in the official match details) the first substitution is a made in the 46th minute, it is considered to have taken place during the half time interval and bets are settled accordingly.
9.15 A hit against the post and/or crossbar is considered to have occurred if the ball remains in play after contact with the post and/or crossbar has taken place.
A hit against the post and/or crossbar is not considered to have occurred in the following situations:
a) The game was stopped prior to the ball making contact with the post and/or crossbar for any reason, including (but not limited to) a foul, offside etc.
b) The ball went out of play after hitting the post and/or crossbar for a corner, goal kick or throw in, or the ball hit the post and/or crossbar immediately before crossing the goal line (i.e. after contact with the post and/or crossbar, the ball did not make contact with a player or the referee prior to crossing the goal line).
9.16 For bets placed on 'Which event is earlier' markets, such as: Yellow Card before Goal, Yellow Card before Substitution, Yellow Card before Corner, Yellow Card before Offside, Goal before Substitution, Offside before Goal, Corner before Goal etc., the bet is placed on the first event to happen earlier than the second event in the match. If one or more of the events does not occur in the match, bets are settled in accordance with the following rules:
a) If only the first listed event takes place, all bets on 'Yes' are settled as won and all bets on 'No' are settled as lost.
b) If only the second listed event takes place, all bets on 'Yes' are settled as lost and all bets on 'No' are settled as won.
c) If neither of the listed events take place, all bets on 'Yes' are settled as lost and all bets on 'No' are settled as won.
9.17 On the 'Player to Receive a Yellow/Red Card' market, bets are placed on whether or not the selected player will be shown a yellow card or a red card during the match. Players must be on the field of play (i.e. not a substitute) at the time the card is shown for the card to be counted towards bet settlement. If the selected player is not named in the starting line-up, all bets on the player are considered void and a refund will be paid.
9.18 Statistics (5 minutes) is betting on events in a match to take place exactly at the specified period of time. For bets placed on first 5 minutes of the match events taking place between 00:00 and 4:59 are counted, the timing of each subsequent interval is determined in the same order (05:00 - 09:59, 10:00 - 14:59 and so on). Additional time of first half refers to the period between 40:00 and 44:59, and additional time of second half refers to the period between 85:00 and 89:59. Bets on Statistics (5 minutes) are settled in accordance with the following rules:
a) in Corners betting the time of the actual corner kick is counted, not the time when the referee awards the Corner;
b) bets on “cards” are settled according to time when the card was shown;
c) bets on first fact “penalty” are settled by time when the penalty was awarded;
d) bets on first fact “penalty” are settled as Won if penalty was awarded before the discipline card was shown;
e) for bets on number of cards both yellow and red cards are counted: when both cards were shown for the same misconduct (yellow card is the second card for the player, and the red card follows), then only in bets on Statistics (5 minutes) 2 cards are counted in this case.
9.19 For bets on player's position (forward, midfielder, defender), the position declared before the start of the tournament (season) is counted, not before the beginning of the match, on which bet was placed. These markets are settled only according to the data given on the official websites of the championships and teams.
9.20 Alternative Matches - events in which it is necessary to determine which of the teams will score more goals in its own match.
9.21 Bets placed on “First fact” and “Last fact” are settled according to paragraph 9.5 of T&Cs.
9.22 Bets on the usage of VAR (Video assistant referee) system relate only to cases when referee shows the official signal for VAR-review.
9.23 For bets on “Head-to-head according to outrights of the championship” in all international tournaments priority is given to the stage reached by the teams. If both teams are eliminated at group stage, teams position is determined by additional criteria in the following order:
9.24 In bets on penalty shootouts only scored penalties are counted, unless otherwise stated in the betting line.
9.25 Bets placed on the 'Winner of the Conference' market are settled at the end of the Conference's Play-Off stage, not at the end of the Regular Season.
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10. ICE HOCKEY BETTING
10.1 Bets on all competitions are accepted without counting extra time, unless specified otherwise.
10.2 For bets on an individual total of the player, it is necessary to determine the individual total of the player in the system "goal + pass". All bets on the individual total of the player are accepted with overtime, excluding after-match shoot-outs. If the player did not participate in the match, all bets are calculated as void (equal to odds "1").
10.3 The Bookmaker accepts bets on shots on goal and bets on penalty time. Only two-minute and double minor penalties are counted. Penalty time is counted in minutes.
10.4 The Bookmaker accepts bets on the number of two-minute penalties. “2+2” penalty is counted as two penalties. If penalty is awarded at the same time with the final whistle of the period/match (20:00 40:00 60:00), then the penalty is counted in the completed period.
10.5 Bets placed on the 'Winner of the Conference' market are settled at the end of the Conference's Play-Off stage, not at the end of the Regular Season.
10.6 The Bookmaker accepts bets on the number of shutouts. Matches in which at least one team does not score are counted.
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11. TENNIS BETTING
11.1 Handicap (H) and total (Tot) betting for a tennis match are specified in games. A tie-break is counted as one game (i.e. a first set score of 7-6 is counted as a total of 13 games). A match tie-break is counted as one set consisting of one game.
11.2 The Bookmaker does not undertake to inform customers about the match format. If due to the format change incorrect odds were offered, the Bookmaker reserves the right to settle such bets as refund. However, any bets on the winner of the match will be settled according to results.
11.3 If a bet is placed on two opposing teams, for example, in the international ‘Davis Cup’ competition, it will be considered valid regardless of any player replacements that are made. For doubles matches, if a player who was listed in the betting line as participating in the match is replaced, the bet is cancelled and a refund will be paid. If a player who was not listed in the betting line as participating in the match is replaced, the bet is considered valid and will be settled according to the result.
11.4 If a tennis match is relocated to a different playing surface than was originally intended (for example: hard, clay, grass), the bet remains valid and will be settled according to the result. Any bet placed on tennis provides the indisputable consent of the customer that any error relating to the specification of the surface on which a tennis match will be played does not provide grounds for a bet to be cancelled.
11.5 If any player is unable to complete the match for any reason, for example due to injury or disqualification, all bets on the match that cannot be settled are considered void and a refund will be paid. There is an exception for the following situations:
a) Provided the first set is completed, any bet placed on the advancing player to win the match will be settled according to the result;
11.6 If, for any reason, a player is unable to start the match, the bet is cancelled and a refund will be paid.
11.7 If a tennis match is interrupted, delayed and/or postponed for any reason and for any length of time, any bet placed on the outcome will be considered valid until the tournament in which the match was played is completed.
11.8 The start of the tennis match is the first point of the first game of the first set.
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12. BASEBALL BETTING
12.1 For all the bets on baseball games, extra time (overtime) is counted. If the match is cancelled, the bet will be returned.
12.2 Bets placed on the 'Winner of the Conference' market are settled at the end of the Conference's Play-Off stage, not at the end of the Regular Season.
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13. BASKETBALL, 3X3 BASKETBALL, NETBALL BETTING
13.1 The Bookmaker accepts bets on basketball matches (including 3x3 Basketball and Netball) with possible overtime, excluding outcome categories (i.e. bets accepted excluding possible overtime) that contain Draw (X) outcome. In this case bets on the winner or draw, on halves or quarters are settled in accordance with regular time only, all other bets are settled including overtime, unless otherwise stated in the betting line. If the event has finished with equal score in regular time and odds for Draw were not offered and overtime was not played, in this case game is considered valid and bets on the winner are settled as refund.
13.2 In the event that qualification to the next round is determined by the aggregate of two matches played and after second match overtime is played, bets on second match are settled with overtime (e.g. first match 77-86, second match 86-77)
13.3 3x3 Basketball: game is played 10 minutes or until one of the teams gets 21 (22) points, in case of equal score after 10 minutes overtime to two points is played. If the game format differs from what is shown above, this does not provide grounds for bets to be cancelled.
13.4 Bets on the “Total of the highest (lowest) scoring quarter”. Two or more quarters with the same highest (lowest) total do not provide grounds for bets to be cancelled. In this case bets are settled according to the total.
13.5 Bets on “Highest Scoring Quarter”. In the event that two or more quarters end with the same highest number of points scored, bets placed on ‘Equal’ within the ‘Highest Scoring Quarter’ market are considered to have won. All other bets within this market or on other quarters to be the highest scoring are settled as lost.
13.6 Bets on “Highest Scoring Half”. In the event that both halves end with the same highest number of points scored, bets placed on ‘Equal’ within the ‘Highest Scoring Half’ market are considered to have won. All other bets within this market are settled as lost.
13.7 The Bookmaker accepts bets on scorer markets with overtime. Scorer markets include: scored points, assists, rebounds and etc. If player has spent less than 2 minutes on court, bets on related outcomes are settled as refund.
13.8 The Bookmaker accepts bets on statistics: 3 pointers, rebounds, assists and etc. with overtime.
13.9 The Bookmaker is not obliged to inform customers about the match format. If the change of format has resulted in incorrect odds, the Bookmaker retains the right to settle such bets as refund.
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14. AMERICAN FOOTBALL BETTING
14.1 Bets on this sport are settled with possible overtime, unless otherwise stated in the betting line. If selections for the event include Draw (X), bets on the winner, on halves or on quarters are settled in accordance with the regular time only, all other bets are settled including overtime, unless otherwise stated in the betting line.
14.2 Bets on the “Total of the highest (lowest) scoring quarter”. Two or more quarters with the same highest (lowest) total do not provide grounds for bets to be cancelled. In this case bets are settled according to the total.
14.3 In the event that two or more quarters end with the same highest number of points scored, bets placed on ‘Equal’ within the ‘Highest Scoring Quarter’ market are considered to have won. All other bets within this market or on other quarters to be the highest scoring are settled as lost.
14.4 In the event that both halves end with the same highest number of points scored, bets placed on ‘Equal’ within the ‘Highest Scoring Half’ market are considered to have won. All other bets within this market are settled as lost.
14.5 Bets placed on the 'Winner of the Conference' market are settled at the end of the Conference's Play-Off stage, not at the end of the Regular Season.
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15. FORMULA-1 AND OTHER RACES BETTING
15.1 The warm-up lap is included in the race.
15.2 If both racers retire, the racer who completed more laps pursuant to the official protocol, is considered winner. If both racers complete the same number of laps, the stake will be returned.
15.3 Racer places are determined by the official final finishing order published immediately after the completion of racing. Subsequent disqualifications of drivers and changes in finishing order shall not be counted.
15.4 In case of any dispute, the betting criteria for the winner is considered to be the racer on the podium at the post-race ceremony.
15.5 The winner of the general classification is considered as the winner.
15.6 Start behind safety car and virtual safety car are not counted in settlement of “Safety car to be used“ market.
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16. BANDY BETTING
16.1 Bets on bandy are accepted only with regard to regular time (except where specially agreed otherwise).
16.2 If the regular time of the match is not completed for any reason, the bet will be returned.
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17. BIATHLON, SKIING, ALPINE SKIING, SKI JUMPING BETTING
17.1 Final results of participants are determined by the official finishing order of the race published on the official website immediately upon its completion. Subsequent disqualifications of participants and changes in finishing order shall not be counted
17.2 “Head-to-head”. In offered pairs it is necessary to name the sportsman (team) which will have the higher finishing position in the final standings. If both sportsmen have the same position, “head-to-head” bets are considered void. If both sportsmen retire at different stages of the competition, bets are settled according to the stage at which the retirement takes place.
17.3 “Winner”. The winner is the sportsman that takes the first place in the final standings. If a sportsman (team) does not take part at any stage of the competition (qualification, ¼ final, etc.) bets are considered void.
17.4 If a sportsman (team) takes part in the competition but does not finish it, bets on this sportsman are lost.
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18. RUGBY LEAGUE AND RUGBY UNION BETTING
18.1 All bets are settled on 80 minutes of play. Any extra time does not affect the settlement of a bet, unless such a bet is on an extra-time betting market.
18.2 Where odds for both outright and handicap betting are available, all bets will be settled on the outright price unless the handicap price has been specifically selected. However, where only handicap betting is available, all bets will be settled on the advertised handicap price and conditions.
18.3 If a match is abandoned either before it starts or before the end of the second half, then all bets will be void except for those where the outcome has already been unconditionally determined, for example, first try scorer where a try has been scored.
18.4 For first match/first team try scorer markets penalty tries are ignored for the purposes of first try scorer betting. Bets will be void on any players who have not been on the field before the first try is scored.
18.5 For ‘any time try scorer ‘ market, all bets on players not starting the match will be void.
18.6 If a match is postponed and rescheduled to take place within 24 hours of the original start time, all bets on that match shall stand. If a match is no longer to be played at the advertised venue, all bets on that match will stand provided that the venue has not been changed to the opponent’s ground (or in the case of international matches, provided the venue remains in the same country)
18.7 For bets on tries total penalty tries are also counted. Bets refer to regular time only.
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19. CRICKET BETTING
19.1 Bets will be settled on the official result. All bets on a match will be void if the match is officially declared as a ‘no result’. If a match is affected by external factors (such as bad weather) and is not declared as a ‘no result’, bets will be settled based on the official competition rules according to the event’s governing body (this includes matches where the result is determined by the Duckworth-Lewis method, or where the scheduled number of overs is reduced).
19.2 If a match ends in a tie and the Bookmaker has not quoted a price for a tie and the official competition rules do not declare a winner, then all bets for the match winner market will be cancelled.
19.3 If a match is postponed and rescheduled to take place within 24 hours from the original start time, bets on that match will stand unless cancelled by mutual consent. If the replayed match does not take place within 24 hours of the original start time, all bets on the original match will be void.
19.4 If a series is abandoned for any reason before the scheduled number of games have taken place, or if the scheduled number of games is curtailed due to weather conditions or other reasons, then the team that is ahead at the completion of the last match played in the series will be deemed the winner for settlement purposes. However, bets on the series correct score betting will be void. If a series is abandoned for any reason before the scheduled number of games has taken place, bets struck after the last completed match shall be void.
19.5 The result of the market “Method of next dismissal” is determined by the method of the next dismissal of the team batting. If either batsman retires for any reason after your bet is placed then the bet is settled on the next dismissal. If there is no further dismissal after your bet is placed and before the innings closes, then your bet will be void.
19.6 The result of the market “Fall of next wicket” is determined by the total innings runs a team has scored at the fall of the named wicket (for example ‘5th wicket’). If either batsman retires for any reason then the bet is settled on the total at the fall of the next wicket. If there is no dismissal before the innings closes, due to the team declaring or reaching their target, then bets will be settled based on the total number of innings runs at the close of the innings. If the close of the innings is due to bad weather then, unless the market has already been settled, the market will be void.
19.7 The result of the market “Top batsman/bowler” is based on the batsman/bowler with the highest individual score in an individual innings. Markets on batsman are based on the number of runs and markets on bowler are based on the number of wickets hit. If two or more bowlers hit the equal number of wickets, bowler with the lowest number of conceded runs in over (economy rate) will be considered a winner. Top batsman/bowler bets for Test matches apply only to the first innings of each team.
19.8 If a batsman/bowler retires and does not resume his innings, his score will stand. Bets placed on any player not in the starting eleven will be void. Bets placed on a player in the starting eleven stand, whether he bat or not. If two or more players tie as top batsman/bowler, then all bets will be settled as a dead heat.
19.9 Top batsman/bowler bets will be void if there is insufficient play in the innings as follows:
a. In test matches top batsman/bowler bets will be void if fewer than 50 overs are bowled in the innings and the team does not declare and is not all out;
b. In one day matches (excluding Twenty20 matches) top batsman/bowler bets will be void if fewer than 20 overs are bowled in the innings and the team is not all out and has not reached a target to win the match;
c. In Twenty20 matches top batsman/bowler bets will be void if fewer than five overs are bowled in the innings and the team is not all out and has not reached a target to win the match;
d. Top bowler bets will be void if no wicket is hit.
19.10 In betting on a Batsman Runs market, only runs attributed to the named batsman count. Extras (e.g. wides, no-balls, leg-byes, etc.) that occur during the course of that batsman’s innings do not count as runs accrued by that batsman. If a batsman retires hurt but returns to bat later then the total number of runs scored by the batsman during the innings is the final result. If a batsman retires hurt and does not re-emerge to bat during that innings then the score amassed before injury is the final result.
19.11 In limited overs matches, unless settlement has already been determined, batsman runs bets and innings runs bets will be void if the match is reduced by any number of overs from its original scheduled duration. In Test matches, batsman runs bets and innings runs bets will be settled regardless of the length of an innings.
19.12 For the “Most Team Sixes” market, bets will be void unless there is an official result and this does not include a ‘no result’.
19.13 Player Match Bets. In both limited overs and test matches, both players must be at the crease at some stage in the match for bets to stand. The player who scores the most runs between the two denoted in the match bet shall be deemed the winner. In the event that both players score the same number of runs, bets will be void.
19.14 In limited overs matches, unless settlement has already been determined, player match bets will be void if the match is reduced by any number of overs from its original scheduled duration. In test matches, player match bets will stand regardless of the length of the innings.
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20. DARTS BETTING
20.1 If a player does not start a match (i.e. no darts thrown) then all bets on that match will be void.
20.2 If a match starts (at least one dart is thrown) but is not completed then the player progressing to the next round of the competition will be deemed the match winner and all other bets on the match will be void.
20.3 For Highest Checkout bets if the result is a tie, then bets will be void
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21. SNOOKER BETTING
21.1 The start of a snooker match is deemed to be at the break of the first frame, even if there is a subsequent re-rack in the first frame. Any frames that are forfeited due to a player’s late arrival shall count for correct score betting purposes.
21.2 If a player fails to start a tournament or match, all bets on that player, or on matches involving that player, will be void.
21.3 In the event of a re-rack, bets placed before the start of the frame will stand on any markets for which a result has not been determined and will be settled once a result has been determined. Points scored in the re-racked frame before the re-rack do not carry over. Bets placed after the break of the frame (and after any previous re-rack) but before a re-rack will be void.
21.4 For correct frame and total frame markets, if a match is completed without one player winning sufficient frames to win the match based on the scheduled number of frames (for example, due to the withdrawal or disqualification of a player during a match), then all bets on correct frame score and total frame markets will be void.
21.5 For first colour potted markets, balls potted as free balls or on a foul stroke are ignored. The colour must be one of yellow, green, brown, blue, pink or black.
21.6 For match betting purposes if one player withdraws or is disqualified after the match has already started, the player progressing to the next round will be considered the winner of the match. All other markets (e.g. correct score betting, handicaps etc) shall be void.
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22. E-SPORTS BETTING
22.1 General rules
22.1.1 The games are played in Bo1, Bo2, Bo3 (Best of 1, Best of 2, Best of 3, etc.) system, which refer to the total number of maps in the match. The winner of the match is the team with the highest number of maps won, for example, Best of 3 - at least 2 won maps, Best of 5 - 3 won maps and so on.
22.1.2 If an event finishes as a tie (draw) but Draw (X) was not offered in the betting line and the winner was not declared according to official rules of the competition, bets on the Winner are deemed void and refunded.
22.1.3 If any team is unable to complete the game for any reason (or disqualified), all bets
22.1.4 If an event is postponed for less than 48 hours of the originally scheduled start time, all bets remain valid. If an event is not played within 48 hours of the originally scheduled start time, all bets will be cancelled and a refund will be paid.
22.1.5 If a match is postponed or a team is disqualified and the current game can not be continued due to technical faults (DDOS attacks, players’ equipment failure, etc.), bets remain valid. If a match is played within 48 hours of the originally scheduled start time, all bets are settled according to the match results. If a match is not played within 48 hours of the originally scheduled start time, bets on results, which existed at the time the match was stopped, remain valid and other bets are settled as refund. If after 48 hours of the originally scheduled start time there is no official information about the match result, all bets are settled as refund, except bets on results which existed at the time the match was stopped.
22.1.6 One map advantage before the match - Victory in 1 map can be awarded “in absentia” to one of the teams according to regulations or judges decision (do not confuse with walkover). This advantage is displayed separately on the website. In pre-match bets on Maps total or Victory in specific map (in sequence) this map “in absentia” is not counted. I.e. the first map in the betting line is the first map really played by participants.
22.2 Bet settlement by disciplines:
22.2.1 Dota 2 and League of Legends
18.104.22.168 Dota 2. Pub Games
a) All offered events are real time games between randomly selected players. Besides broadcasting on www.twitch.tv, the video of the game is available in Dota 2 client;
b) Events that take place before the 10th minute in map, such as deliberate damage to own team, AFK (away from keyboard for a long time), players’ technical issues — provide grounds for bets on this map to be refunded. Bets are calculated by results after the 10th minutes of map, regardless of players actions;
c) Match is considered finished when the throne of one of the teams is destroyed. All other situations except sub clause b) can not be considered as end of game.
22.2.2 Counter Strike: Global Offensive
e) "Head-to-head". An individual battle of players by number of kills (frags) offered as outcomes on victory, handicaps and totals.
f) "Most AWP Kills". An individual battle of players by number of AWP kills (frags) offered as outcomes on victory, handicaps and totals.
22.2.3 Starcraft 2
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23. BETS ON BOXING AND MMA
23.1 ‘To Win Inside The Distance’ means a victory by knockout, technical knockout, disqualification of an opponent or the opponent’s refusal to continue the fight.
23.2 ‘To Win On Points’ means a victory following the judge’s decision after all rounds of the fight have been completed.
23.3 ‘Round Betting’ is a market for placing a bet on the round in which the result of the fight is determined (i.e. when the fight is finished). In the event that a fighter does not resume the fight at the beginning of a round, after the bell has rung, it is considered that the fight was completed in the previous round.
23.4 In Total Rounds betting, only rounds that have gone for more than half of their duration are counted. If the second round lasts exactly 2 minutes and 30 seconds in MMA ( five-minute round ) or 1 minute and 30 seconds in Boxing ( three-minute round ) - bets on Total 1.5 ( over ) are settled as won and bets on Total 1.5 ( under ) are lost.
23.5 If the number or duration of rounds to be fought is changed, all bets on the outcome of the fight will be settled in accordance with the result. Bets on the number of rounds to be fought are considered void and a refund is paid.
23.6 If a betting line includes draw bets, and the fight ends with a draw, bets placed on Draw are settled as Won, and bets placed on one of the fighters victory - as Lost. If Draw is not offered as a betting option, and fight ends with a draw, bets placed on one of the fighters victory are considered void and a refund is paid. Additional parameters are not considered after the result announcement and are not accepted for bet settlement (extra rounds, decision of additional referee).
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24. OTHER SPORTS
24.1 For the purpose of Clause 23.1, ‘Other Sports’ refers to volleyball, table tennis, badminton, beach volleyball and all other sports, which are comprised of a fixed numbers of sets, games, frames etc. If a match ends prematurely due to either player’s retirement or disqualification, all match selections are made void and a refund will be paid (with the exception of bets placed on boxing and martial arts). However, the results which existed at the time the match was stopped remain valid for bets settlement.
24.2 Handicap and total in these sports are indicated in points (or games) unless otherwise stated in the betting line.
24.3 For 'Next Point' betting, it is necessary to predict which player/team will win the next point or a specific point as defined on the betting line.
For example: With the score at 10-9 between Team A and Team B, a bet is placed on 'Next Point: 20th Point - Team B'.
If the score changes to 10-10, the bet is settled as won.
If the score changes to 11-9, the bet is settled as lost.
24.4 Bets placed on 'Race to points' markets require the Player to predict which player or team will reach a specified target number of points first.
For example: With the score at 18-18, between Team A and Team B, a bet is placed on 'Race to 20 Points - Team A'.
If the score changes to 20-18 or 20-19, the bet is settled as won.
If the score changes to 18-20 or 19-20, the bet is settled as lost.
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25. QUICK BET
25.1 Quick Bet is only available for online bets and allows the Customer to place a bet of a pre-defined stake value with a single click. Quick Bet can be enabled and disabled at any time.
25.2 When Quick Bet is enabled, the Customer is able to place a bet with a single click at the current odds of the selected market. No further confirmation is required prior to the bet being placed.
25.3 To activate Quick Bet, the Customer needs to undertake the following actions:
a) Open Quick Bet panel;
25.4 When using Quick Bet any click on the odds displayed means that the Customer fully understands and agrees to the betting terms, rules and regulations and confirms his/her consent in placing the selected bet at the advertised odds.
25.5 It is the Customer’s responsibility to ensure accuracy when selecting a market, odds and/or the stake value when using Quick Bet. After a Quick Bet has been placed, it cannot be changed or cancelled.
25.6 The Bookmaker reserves the right to make Quick Bet unavailable to any Customer at any time, and without prior notice or explanation.
25.7 Quick Bet is not available for bets placed in betting shops, on terminals or on mobile applications.
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26. CASH OUT
26.1 Cash Out allows to take a return early if the bet is winning, or to minimize a potential loss if the bet is losing - all before the event has finished. The Bookmaker can suggest to a customer a real-time value of placed bets, so he can press the ‘Cash Out’ button to get paid his bet or part of bet at a point of his own choice.
26.1.1 The bettor (the customer) has the opportunity to select between full and partial Cash Out in Cash Out window. It is necessary to enter the amount you would like to transfer from bet value to your personal account in that window. After that the cashed out part of the bet will be shown in bets history with new number and partial Cash Out mark. Bet stake remainder will be settled under initial bet number in accordance with the final result.
26.1.2 Minimum and maximum amount of partial Cash Out is determined individually for each bet. In some cases only full Cash Out is available. Number of partial Cash Out operations is limited by bet stake only.
26.2 Cash Out is available for selected markets and events. The Bookmaker cannot guarantee that the Cash Out feature will be available on your bet selection.
26.3 Cash Out requests are subject to a time delay. If a price changes or a market suspends, the Cash Out request may not be successful.
26.4 If a Cash Out request is successful, the bet is settled and the Cash Out amount is credited to your account immediately. The actual final result of the related market will have no bearing on the Cash Out amount.
26.5 Any bets that are settled using Cash Out will not count towards the turnover requirement of any free bet or promotion.
26.6 The Bookmaker takes no responsibility for the Cash Out feature being unavailable for any reason and all bets will be settled in accordance with the actual result during any such period.
26.7 The Bookmaker reserves the right to amend, suspend or remove the Cash Out feature at any time, for any event and for any reason. Any bets placed will stand as originally placed and will be settled according to Terms and Conditions.
26.8 If the odds on the selected outcome were incorrect (out of sync with the general market and/or erroneous) at the moment a Cash Out request was processed, or in any other circumstances whereby the Bookmaker has the right to cancel the bet in accordance with the Terms and Conditions, the Bookmaker retains the right, but without obligation, to re-settle a bet that was originally settled with the use of the Cash Out facility via any of the following methods, and at its own discretion:
a) to cancel the Cash Out, i.e. to settle the bet in accordance with the final result;
b) to cancel the bet, i.e. to settle the bet with odds 1.00;
c) to adjust the amount paid via Cash Out in accordance with the correct odds.
26.9 In the event that one of the partial Cash Out operations is incorrect, the Bookmaker has the right to cancel one or all Cash Out operations for the initial bet with corresponding mark in the bets history.
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27. LUCKY NUMBERS
27.1 Lucky Numbers (or lottery betting) is a type of betting on real upcoming events, in which the result is not determined by the Bookmaker or the Customer. Lucky Numbers are bets on the outcomes of events (draws) offered by the Bookmaker, organized by lottery operators in different countries of the world. The Bookmaker does not participate in the organization and conduct of these lotteries and does not distribute lottery tickets.
27.2 The maximum payout on any Lucky Numbers draw is 10’000’000 KZT (or its equivalent in another currency).
27.3 All maximum winnings limits apply to any one customer, or group of customers acting together, who have placed bets containing the same selections. This includes cases where bets have been placed in a series of transactions, over a number of days, using different betting accounts and/or across different betting channels. Should the Bookmaker have reason to believe that a number of bets have been placed in this manner by persons acting in concert, with the intention of bypassing the maximum payout, the total payment of all those bets combined will be limited to one single maximum winnings payout.
27.4 Bets are accepted up to fifteen (15) minutes before the draw on which the bet is placed is scheduled to start.
27.5 If, for any reason, any bets are placed after the time the first number is drawn, those bets will be considered void and the stakes refunded, regardless of the result.
27.6 No bet placed on Lucky Numbers may be combined with a selection of:
a) any other number or numbers forming part of the same Lucky Numbers draw;
27.7 In case any additional event (draw) is introduced, bets on this event will be considered valid only if the date and time of the additional draw is recorded in the bets history.
27.8 If organizers introduce a second draw to take place immediately following the first planned draw, then the results of the first full draw are accepted for bets settlement.
27.9 If a Lucky Numbers event (draw) time is postponed by more than 12 hours of the initial advertised time of the draw, all bets on that event will be considered void and the stakes refunded.
27.10 All Lucky Numbers bets are based on the numbers drawn from the respective Lucky Numbers events. Any bet placed on the ‘Straight’ or ‘Combination’ markets will be settled in accordance with the main numbers with bonus ball drawn, unless otherwise stated.
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28. INTERNET BETTING
28.1 In order to be able to make online bets, the bettor (the customer) must register. At registration, the bettor (the customer) agrees to provide accurate and not outdated information by filling in a registration form. The user in the future is fully responsible for maintaining the confidentiality of his password and for all acts committed in his account.
28.2 All bets and other transactions with the account registered on the the Bookmaker’s server are valid. If the password and login (account) become known to others, the user must change their password immediately. You can change your password, after logging in, by clicking "Account Management".
28.3 For its part, the Bookmaker takes all possible measures to prevent the disclosure of the confidential information provided by the user during registration.
28.4 The Bookmaker undertakes to provide no access to the bettor's (the customer's) data to persons who are not employed by the Bookmaker or not related with the Internet betting operations. The exception is the cases provided by the legislation of the Republic of Kazakhstan.
28.5 By registering for an account, the Customer agrees to receive marketing materials (news, bonuses and promotions, previews and reviews of sports events and other relevant information) from the Bookmaker via email. The Customer may unsubscribe from these mails by clicking on the relevant link provided in the text of the emails.
28.6 The bettor (the customer) shall agree that the Bookmaker’s liability is limited only to its servers. The Bookmaker is not liable for the safety and confidentiality of the user’s information when such information is placed on the Internet outside of its servers.
28.7 The bettor (the customer) undertakes to not use the Internet betting system for any activities contradicting the Republic of Kazakhstan and international legislation.
28.8 Internet bets are accepted from persons over 21 (twenty-one) years), according to the terms and conditions. Responsibility for violation of this point lies with the bettor (the customer).
28.9 In some countries, the activities of bookmakers are prohibited. Responsibility for compliance with the laws of their country lies with the bettor (the customer).
28.10 The bettor (the customer) may only use his login (account) for placing bets on sports and other real events with the Bookmaker. All other transactions (transfer of funds to other payment systems, payment for various services, etc.) are prohibited. Having a second login (account) for one and the same bettor is not allowed. The consequences of failure to fulfill the conditions specified in this clause are provided in clause 8.5. of these T&Cs.
28.11 The bettor (the customer) agrees that the Bookmaker reserves the unconditional right to limit the selection of withdrawal methods on the account (e.g. – withdrawal only via Qiwi-wallet, Skrill, kassa-24 and etc.)
28.12 The Bookmaker reserves the right to refuse accepting bets from any person without explanation, as well as to refuse registration on its website and/or block the account in case of apparent violations by the bettor (the customer). In such cases, the payment on the bets already made shall be made equal to "1" odds.
28.13 Commission expenses (bank, mail, etc.) on settlement between the Bookmaker and the bettor (the customer) are the responsibility of the bettor (the customer).
28.14 If the bet was incorrectly calculated (due to technical failure, incorrect entry of events, odds, etc.), such incorrect bets have to be re-calculated.
28.15 Bets accepted via Internet betting cannot be revoked and can only be cancelled based on these terms and conditions.
28.16 The minimum online bet is:
28.17 Despite all reasonable efforts by the Bookmaker to provide correct up-to-date information during the real time (live), the Bookmaker does not guarantee absolute accuracy. Data about the match (score, time, match events, facts and chronology), displayed in Live-bets, Live streaming, Match Center, Match trackers, Statistics and Results Live sections of the website is for information purposes only.
28.18 The Bookmaker does not guarantee that the payment will be made by the method selected by the customer (for example, if the funds are insufficient for a payment etc.). In this case it is recommended to order payment via different method (for example, bank transfer).
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29. RESPONSIBLE GAMING
29.1 Olimp Bookmakers adheres to the principles of responsible game, where the bettor (the customer) takes responsibility for monitoring his betting activity to avoid possible negative consequences of gambling addiction. Client is aware that betting is a form, variety of entertainment or leisure, and betting does not serve as a source of income. Betting is based only on probability of the outcome. This means that in accordance with these T&Cs both the bettor (the customer) and the Bookmaker have placed the emergence of their rights and obligations dependent on external circumstances which are not guaranteed to occur and do not depend on the betting parties.
29.2 A client may check if he has a betting addiction by answering the following questions:
a) Do you stay away from work, college or school to gamble?
b) When gambling and you run out of money, do you need to gamble again as soon as possible?
c) Do you gamble until your last penny is gone even if this money is vital?
d) Have you ever lied to cover up the amount of money or time you have spent gambling?
e) Have you lost interest in your family, friends because of betting?
f) Have others ever criticized your gambling?
g) After losing, do you feel you must try and win back your losses as soon as possible?
h) Do arguments, frustrations or disappointments make you want to gamble?
i) Do you feel depressed or in constant tension because of betting?
k) Do you borrow money to continue betting?
If client reply to any or some of these questions is in the affirmative, then the Bookmaker recommends using the betting limits on website, and contact specialized organizations for qualified assistance.
Client’s actions will be based on a clear understanding that the Bookmaker can not control all aspects of client’s participation in betting, including his psychological attitude to betting, his emotional state, self-control, etc.
29.3 The Bookmaker offers following types of self-restriction for players on the website:
29.3.1 Betting limit for 1 (one), 7 (seven) and 30 (thirty) days. Client is able to set a maximum amount of all his bets for a day, week or month in accordance with his budget. Upon reaching the given amount, placing bets is limited to the selected period.
29.3.2 Self-exclusion (self-restriction) from 1 (one) to 30 (thirty) days. Client can completely block his account for specified period.
29.4 Self-restriction set by client can not be revoked or edited before specified period.
29.5 The Bookmaker has a right to decline client's withdrawal request until self-restriction period expires, according to terms 8.5, 28.10, 28.11 and 28.18 of T&Cs, or to make a withdrawal at its discretion net of all bonuses and commissions, and limiting withdrawal methods.
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